Privacy policy

Who we are

Charge Building Services Ltd operates this website and is the data controller for the personal information described in this policy. Our address is C/O MG Tax, 166 College Road, Harrow, England HA1 1BH. You can contact us by phone on 07500 028806 or by email at tom@cbsdamp.co.uk.

What information we collect

We only collect the information we need in order to respond to your enquiry, survey your property and quote for work.

• Your name
• Your phone number
• Your email address, where you provide one
• The property postcode or address
• The description of the problem or work you provide to us
• Records of our correspondence with you, including surveys, quotations and invoices

How we use your information

We use the information you give us to:

• Contact you about your enquiry and arrange a free survey
• Prepare and send you a fixed-price quotation
• Carry out, schedule and invoice agreed works
• Administer guarantees, including the insurance-backed guarantee, where issued
• Keep records we are required to keep for tax, insurance and legal purposes

Our lawful basis for processing

Where you contact us about work, we process your information on the basis of our legitimate interest in responding to enquiries and in operating our business, and, once you instruct us, on the basis of performing our contract with you. Where we keep records for tax or insurance purposes, we do so to comply with our legal obligations.

Marketing

We do not sell your information, and we do not add you to a marketing list simply because you asked us for a quotation. If we ever send you marketing, it will be with your consent and you will be able to opt out at any time.

Who we share information with

We share your information only where it is necessary to deliver the work or meet our obligations. That may include the guarantee provider where an insurance-backed guarantee is issued for your property, our insurers, our accountants, and service providers who host this website or handle our email and enquiry records on our behalf. We do not sell or rent your personal information to anyone.

How long we keep it

Enquiries that do not proceed to work are kept only as long as needed to deal with the enquiry and any follow-up. Where we carry out work, we keep records for as long as necessary to support guarantees, insurance and our legal and tax obligations, and then delete them.

Security

We take reasonable steps to protect the information we hold, including limiting access to it. No transmission of information over the internet can be guaranteed completely secure, so please do not send us sensitive information you do not want to be transmitted by email or web form.

Cookies and website analytics

This website uses only the cookies necessary for it to function, together with any cookies set by embedded content such as the Google Maps map on our contact page, which is provided by Google and subject to Google's own privacy terms. You can block or delete cookies in your browser settings, though doing so may affect how embedded content behaves.

Your rights

Under UK data protection law you have the right to ask us for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to delete information where we no longer need it, to object to or restrict our processing in certain circumstances, and to withdraw any consent you have given. To exercise any of these rights, contact us using the details above and we will respond as soon as we can.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office, the UK supervisory authority for data protection.

Changes to this policy

We may update this policy from time to time to reflect changes in how we work or in the law. The version published on this page is the current one.